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Tuition Refund FAQs

Students walking near Prospect Ave.

Find answers to your commonly asked questions below or contact our office for assistance.

Commonly Asked Questions

Who should select a refund method?

All D'Youville students should register for refunds.

How do I sign up for my refund?

In order to receive a refund when eligible, all students must register for the Student Account Center, and select their refund method in their account profile. You can visit to request your registration email resent.

Why do I need to register to receive my refund?

Choice is important. When you register with TMS to receive your refund, you select the disbursement method that works best for you. Whether you choose the *prepaid D'Youville Discover® Card, direct deposit or paper check, registering ensures we have the right information to get your refund to you as quickly as possible.

I have registered for a refund disbursement. How will I know when a refund has been issued to me?

TMS provides all refund recipients with timely updates regarding your refunds. You will be notified via email/text or both (depending on the choice you made while registering) that your refund has been issued and is on its way to you. Want to view your refund history? Just visit the refund website and login with your username and password and click on the summary tab.

Do I have to register for a new refund disbursement each semester?

No. If you have already registered with TMS to receive your refund you don't need to go through the registration process again. You can access your account directly through the Student Account Center at to see your disbursement history, update your profile, or change your payment method.

Are Canadian/International students able to sign up to receive a D'Youville Discover® Prepaid Card*?

Not at this time. Canadian/International students can choose from either a paper check delivered via mail or direct deposit to a US checking or savings account.

*This card is issued by Sutton Bank™, Member FDIC, and is subject to Cardholder Terms and Conditions. Discover and the Discover Acceptance mark are service marks used by Sutton Bank under license from Discover Financial Services.

How will I know if I am eligible for a refund?

TMS makes it simple. As soon as D'Youville determines that you are eligible for a refund, TMS will contact you based on your preferred communication method (email, text or both) provided during the registration process. We ensure you have the information that you need, how and when you need it.

What is the fastest way to receive my refund?

We understand that timely access to your refund dollars is extremely important to students. Selecting the prepaid card** means you do not have to wait for a direct deposit to be processed or for a paper check to be printed, mailed and cashed before you have access to your funds. Get immediate access*** to your funds with the prepaid educate card, which is easily reloadable and provides free, convenient access to your cash at over 50,000 ATM's nationwide. Visit to learn more.

** Subject to ID Verification
***Same-day access, once card is received

I registered for a refund but now I want to change my distribution selection

It's easy! Just log into the Student Account Center at using the username and password you set up and make changes to your profile at any time. This includes changes to your disbursement method or updates to your address or other demographics. Need help? Contact TMS at directly at 888-425-1138 from 8 AM-10 PM Monday-Friday (ET) and 9 AM-3 PM Saturday (ET).

FAQs on D'Youville Discover® Prepaid Card

How does a student order the reloadable D’Youville Discover® Prepaid Card*?

It's simple.  Students just need to log into the Student Account Center and select the prepaid card from the list of available options and the card is shipped immediately.**

*This card is issued by Sutton Bank™, Member FDIC, and is subject to Cardholder Terms and Conditions. Discover and the Discover Acceptance mark are service marks used by Sutton Bank under license from Discover Financial Services.
** Conditions apply.

What types of fees are associated with the card?

There is a nominal fee for bill-pay transactions and replacement card requests. FREE features include withdrawals from more than 50,000 AllPoint ATMs and use at any merchant where Discover® is accepted. No insufficient funds fees.

Is the card safe?

Loaded funds are FDIC-insured. We suggest that this card is safer than carrying cash.

How does the reloadable D'Youville Discover® Prepaid Card* differ from a debit or credit card?

This prepaid card is a stand-alone product. Unlike a credit card, it involves no interest payments. Unlike a debit card, it is not tied to a separate bank account and applicable fees. Users can only spend up to the balance on the card.

Why should a student choose the reloadable D'Youville Discover® Prepaid Card* if they already have a checking account?

Students have same-day access to all refunds versus waiting for a direct deposit or check. Discounts are available at a large and growing list of merchants. The card offers a rewards program, and money can be transferred to and from a current checking account at any time, with no charge.

Contact Us

Student Accounts

Location: KAB 211

M-F: 8:30AM - 4:30PM

Phone: 716-829-7500
Fax: 716-829-7622