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Tuition Refund FAQs

Students walking near Prospect Ave.

Find answers to your commonly asked questions below or contact our office for assistance.

Commonly Asked Questions

Who should select a refund method?

All D'Youville students should register for refunds.

How do I sign up for my refund?

In order to receive a refund when eligible, all students must register for the Student Account Center, and select their refund method in their account profile. You can visit to request your registration email resent.

Why do I need to register to receive my refund?

Choice is important. When you register with TMS to receive your refund, you select the disbursement method that works best for you. Registering ensures we have the right information to get your refund to you as quickly as possible.

I have registered for a refund disbursement. How will I know when a refund has been issued to me?

TMS provides all refund recipients with timely updates regarding your refunds. You will be notified via email/text or both (depending on the choice you made while registering) that your refund has been issued and is on its way to you. Want to view your refund history? Just visit the refund website and login with your username and password and click on the summary tab.

Do I have to register for a new refund disbursement each semester?

No. If you have already registered with TMS to receive your refund you don't need to go through the registration process again. You can access your account directly through the Student Account Center at to see your disbursement history, update your profile, or change your payment method.

How will I know if I am eligible for a refund?

TMS makes it simple. As soon as D'Youville determines that you are eligible for a refund, TMS will contact you based on your preferred communication method (email, text or both) provided during the registration process. We ensure you have the information that you need, how and when you need it.

I registered for a refund but now I want to change my distribution selection

It's easy! Just log into the Student Account Center at using the username and password you set up and make changes to your profile at any time. This includes changes to your disbursement method or updates to your address or other demographics. Need help? Contact TMS at directly at 888-425-1138 from 8 AM-10 PM Monday-Friday (ET) and 9 AM-3 PM Saturday (ET).

Contact Us

Student Solutions Center

Location: KAB 2nd Floor

M-F: 8:30AM - 4:30PM

Phone: 716-829-7500
Fax: 716-829-7622