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Health Services Management (BS), 4-Year

Professor Renee Cadzow, meeting with HSA students

Prepare yourself for a wide range of careers in healthcare administration with a BS in Health Services Management.

Overview & Distinctions

Overview

When you major in health services management at D’Youville, you will develop the knowledge, skills, and abilities that you need to become a healthcare manager or to pursue further study in a graduate health professions program like physical therapy. The program uses internship and capstone experiences to ensure graduates apply what they have learned in real time in today’s dynamic and complex healthcare system.

Prepare for Careers in Healthcare

The health services management program prepares students for entry-level careers in the management of health and healthcare services. The program utilizes coursework, internship, and capstone experiences to develop students’ knowledge, skills, and abilities through an innovative and diverse set of major courses that encompass topics like communications, professionalism, cultural competency, and healthcare operations, finance, law, and policy.

Graduates of the program can use their internship and capstone experiences to demonstrate to employers how they can make an immediate contribution in today’s complex and ever-changing healthcare system. After earning a Bachelor of Science Degree in Health Services Management, graduates may seek entry-level positions in hospitals, long-term care facilities, home care agencies, and health insurance companies.

Flexibility to Fit Your Interests and Career Goals

The program was created with flexibility in mind so that students can design their non-major coursework to fit their short- and long-term interests and career goals including the ability to pursue a graduate program in a health profession like physical therapy or medicine. Students work with their program advisor to customize their coursework to allow them to take the classes they need to meet entry requirements for graduate programs in their healthcare discipline of choice.

Students can also incorporate a minor in a discipline they are interested in or that may compliment their desired career path. Past students have minored in Psychology, Accounting, Spanish for Health Professions, Public Health, Chemistry, and Biology, to name a few. 

Hands-On Experience

Get real-world experiences through internships, capstones, and service-learning opportunities that are integrated throughout the curriculum. The program has partnerships and placement opportunities throughout the region. Recent internships sites include Catholic Health, Kaleida Health, Elderwood, Jericho Road Community Health Center, GBUAHN, ConnectLife, Erie County Department of Health, Buffalo Prenatal-Perinatal Network, Blue Cross Blue Shield, and the VA Western New York Healthcare System.

Curriculum

Health Services Management
Degree: B.S.

Prerequisite for HSM program may be fulfilled by meeting College requirements above:

Course Number Course Name Credits
ACC

One Accounting elective

Choose one elective from ACC (ACC 211 or higher)
3
MAT

One Statistics elective

Choose one elective from MAT (MAT 120 or higher)
3
ECO

One Macro or Microeconomics elective

Choose one elective from ECO (ECO 201 or 202 or higher) 
3
Total N/A

Major:

Course Number Course Name Credits
HAPH 200

Professionalism in Health Care

Healthcare managers must demonstrate professional behaviors and be able to navigate the professional culture of healthcare. In particular healthcare managers must be able to demonstrate: 1) culturally competent interpersonal interactions, 2) appropriate dress and personal presentation in healthcare settings, and 3) the ability to plan for and obtain ongoing professional development to meet the changing requirements of healthcare settings.
Offered in: Spring Only
Prerequisites: None

1.0
HAPH 210

Introduction to Healthcare Systems

This course presents a systems approach to the delivery of health services. Students will develop an understanding of the basic structures and operations of health care systems. The course examines resources, processes and outcomes of health systems.
Offered in: Fall Only
Prerequisites: None

3.0
HAPH 306

Population Health

This course explores the social determinants of health, as well as the public health vs. clinical approaches to managing the health of communities. This course introduces students to the community health assessment process, emphasizes the need and utility of a data driven approach to decision making in order to improve population health, and explore the causes and consequences of health disparities.
Offered in: Fall Only
Prerequisites: HSM-210 And An Undergraduate Statistics Course.

3.0
HAPH 308

Research Method for Healthcare Managers

This course will introduce students to research processes and methodologies. Students will review and critically analyze research designs with a focus on those used in healthcare organizations. The interpretation of the statistical findings will be emphasized to ensure a literate workforce. The instructor will expose the student to research proposal creation. Emphasis is on the professional as a consumer of research.
Offered in: Fall Only
Prerequisites: HSM-210 And An Undergraduate Statistics Course.

3.0
HAPH 314

Max Health Org Assets of Coord & Comm

This course introduces students to the concepts of healthcare communications. Topics will include the role of personal and team values in improving communication that enhances organizational behavior, cultural competence, performance, effectiveness and morale. The skilled communicator will be able to interpret the beliefs that guide the institution to instill culturally appropriate cooperative, collaborative and engaged activities by team members at all levels of the organization, and be able to adapt the same communication skills that work within an organization to be effective with an external audience interested in the social responsibility of the organization to the community it serves.
Offered in: Fall Only
Prerequisites: HSM-210

2.0
HAPH 316

Human Resources for Healthcare Managers

This course provides students with an overview of managerial activities related to human resources in healthcare organizations. Specific topics that will be covered include laws governing human resource processes, job descriptions, recruiting, interviewing, hiring, firing, orientation, benefits, appraisal, discipline, and developing clinical and non-clinical personnel.
Offered in: Spring Only
Prerequisites: HSM-325, HSM-210

3.0
HAPH 325

Management in Healthcare

This course introduces student to the principles of management applied to healthcare organizations. Topics include problem solving and decision making in the current health service marketplace; the ability to develop the skills, terminology and personal ethics/values to manage in a healthcare setting, as well as comprehending the leadership structure that guides the institutions to successful delivery of care.
Offered in: Fall Only
Prerequisites: HSM-210

3.0
HAPH 349

Healthcare Finance

This course provides students with an overview of financial management functions at the departmental level of healthcare organizations including budgeting and cost analysis for department-level operations and capital expenditures.
Offered in: Spring Only
Prerequisites: HSM-210 and take ECO-201 or ECO-202, MAT-120 ACC-211

3.0
HAPH 382

Managerial Epidemiology

This course will introduce students to the basic principles of epidemiology and demonstrate how these principles may be applied to the various functions of health services administrators/managers, such as planning, staffing, organizing, directing and controlling. Through these principles students will learn how measurement of health related outcomes and delivery of health services is a critical component of each of these functions.
Offered in: Spring Only
Prerequisites: MAT-120, HSM-210 HSM-308

3.0
HAPH 406

Health Information Management

This course will cover the policy and legislation influences that have encouraged the rapid paced adoption of health information technology (HIT). The course will describe the function,benefits,and challenges of widely used HIT systems such as electronic health records,telehealth,and mobile health. The role of HIT in cost,quality,and satisfaction improvements,as well as provider value based payment will be defined.
Offered in: Spring Only
Prerequisites: HSM-210,

3.0
HAPH 408

Health Insurance

This course provides students with an overview of diverse financial systems within American healthcare,focusing on reimbursement methods and payment systems and how they affect providers and payers. It also reviews major insurance programs,federal health care legislation,legal/regulatory issues,diagnosis and procedures coding systems,and the impact of coding on reimbursement,compliance,and fraud and abuse.
Offered in: Fall Only
Prerequisites: None

3.0
HAPH 410

Health Care Policy and Law

This course develops students'knowledge and understanding of the development and impact of policy and law in the US on healthcare organizations.Specific emphasis will be given to principles of law, policy and the U.S. legal system including laws and policies related documentation,privacy,security,release of health information,liability,consent,and malpractice.
Offered in: Fall Only
Prerequisites: HSM-210

3.0
HAPH 413

Quality Improvement in Healthcare

This course introduces students to the principals of clinical quality and performance improvements as applied in the health care setting. Specific topics inlcude the use of evidenced-based, measurable standards,work steps for improvement,and value based payment systems. Students will investigate models used to improve the process of health care delivery,as well as examples of successful clinical,cost and satisfaction performance improvements.
Offered in: Fall Only
Prerequisites: HSM-210 HSM-325

3.0
HAPH 415

Healthcare Operations

This course introduces student to the operational functions of healthcare managers across the healthcare and public health continuum. Topics include design and structure of the healthcare continuum, planning for and managing patient flow, measuring productivity, streamlining process flows, tracking outcomes and performance metrics, and improving clinical and non-clinical processes. Operations topics will include incorporating perspectives from clinical operations, business, operations, information management, patient safety and community impact.
Offered in: Fall Only
Prerequisites: HSM-210 HSM-315 HSM-325 HSM-349 HSM-316 HSM-406

3.0
HAPH 420

Health Services Management Internship

This course provides students with a managerial internship/field work experience at a healthcare setting. Students will apply course work knowledge and skills to a health services management problem through the completion of a major project at a targeted organization that is negotiated between the student,preceptor,and HSA department.
Offered in: Spring and Summer
Prerequisites: HSM-473, All major coursework except HSM-472 and HSM-473

2.0
HAPH 472

Health Services Management Capstone

This course serves as a culminating capstone experience in which students are expected to apply knowledge and skills gained from their undergraduate experience as a whole and from the HSM program specifically to solve a current healthcare management problem. This course provides students with the opportunity to demonstrate their ability to think critically, to synthesize information from multiple areas of healthcare practice, to integrate content across the multiple skills and practices areas expected of healthcare managers, to work in a team, and to transition from student to practicing professional
Offered in: Spring Only
Prerequisites: All Major Coursework Except HSM-420 and HSM-473

3.0
HAPH 473

Health Services Management Seminar

This course provides students with an opportunity to reflect on their managerial internship experience at a healthcare setting and to contextualize their experiences within the larger healthcare field. Students will work in small groups to help one another problem solve issues that occur during their internship experience by applying course work knowledge and skills. Students will also discuss the potential impact of current trends in healthcare practice on their current experience and on future experiences beyond their college experience. Students will prepare their program portfolio and will participate in mock experiences to prepare them of post-graduation work.
Offered in: Spring Only
Prerequisites: All Major Coursework Except HSM-472 and HSM-420, HSM-420

1.0

General Education Requirements: 30
HSM Major Requirements: 45
Liberal Arts and Science Electives: 46
Total Curriculum: 121

Careers

Careers

Your bachelor's degree in health services management can lead to an entry-level career in a variety of healthcare settings, from hospitals, to HMOs, to long-term care facilities.

The Role of a Health Services Administrator or manager

Because health services managers are responsible for hundreds of employees and very expensive equipment and facilities, they must be able to make effective decisions, interpret data, and understand information systems and finance. Strong leadership skills are necessary to motivate and execute their decisions. Communication skills, diplomacy, flexibility, and tact are crucial to success in management.

Job Outlook

The US Bureau of Labor Statistics reports that demand for qualified managers and administrators is growing much faster than average for all occupations. And for good reason: rapid changes in the health insurance industry coupled with an aging population in the US has created an unprecedented demand for healthcare services, services which require qualified administrators and managers who have the skills and knowledge they need to improve both quality and efficiency of services.

Because of a growing health services industry, the employment of health services managers is projected to expand more than the average occupation through 2012. Increasing opportunities will be found in outpatient care centers, health practitioners and doctor's offices, and in home healthcare services.

Workers with good management and business skills as well as experience in the healthcare industry will have the greatest opportunities. Check out the Health Care Executives Forum of Western New York for more ideas and information.

Internships

Internships

If you're interested in beginning your professional career immediately after graduation, the numerous internship opportunities available to HSM students will allow you to apply what you learn in the classroom into practice through hands-on, real-world experiences. It will provide you with the valuable on-the-job experience employers are looking for while allowing you to investigate a wide range of career experiences and build the kinds of professional contacts that often prove invaluable after graduation.

Because we understand the importance of putting theory into practice, we've structured the HSM program to integrate internship experiences into the curriculum, allowing you to put what you learn in the classroom into practice immediately. This integration allows you to receive an education that emphasizes both academic rigor and practical experience in a supportive environment that recognizes the demands of sports and fitness practitioners.

Admission requirements

Admission Requirements

At D'Youville, we are committed to selecting students who are academically well-rounded and committed to meeting the challenges of a high-quality education. If you have been successful in a traditional college preparatory program in high school, you should be well-prepared for the academic challenges at D'Youville. While we don't require you to submit ACT or SAT test scores, if you have taken or intend to take a standardized test we encourage you to submit your scores if you'd like them to be evaluated as part of your application.

First Time in College Freshman Requirements:

  • Submitted application for admission
  • Official high school transcripts
    • An overall weighted GPA of 80 with successful completion of high school graduation requirements and three years of math, english, and history with two years of science.

Not Required (utilized in a holistic review for admission if provided):

  • Standardized SAT/ACT test scores
  • Admissions essay
  • Letters of recommendation

Transfer Admission Required Review Criteria:

  • Submitted application for admission
    • Applications are free of charge and can be found on our apply webpage.
  • Official transcripts from ALL previously attended colleges/universities
  • Cumulative GPA of 2.5

 Not Required (utilized in a holistic review for admission if provided):

  • Coursework relevant to major of interest
  • Admissions essay
  • Letters of recommendation

Health Sciences Track Applicants

Applicants to the HSM degree, Health Sciences track, should refer to the criteria for admission into the 6-Year bachelor's and doctor of physical therapy program.

 Health Services management and Public Health at D'Youville

Deanna Ventura, Public Health major, and Omar Nasser, Health Services Management major, explain the importance of Health Services Administration professionals and how D’Youville prepared them for successful careers in their fields through caring professors and small, student-oriented classes.

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